350W Smart Wi-Fi Infrared Heating Panel - 60cm x 60cm

ETA - 15th May 2024

KEY FEATURES

• LOW RUNNING COST
• EASY SELF INSTALLATION
• SMART FEATURES – APP CONTROL
• CARBON-FREE HEATING – SUSTAINABLE
• MULTIPLE MOUNTING AND PORTABLE FREESTANDING OPTIONS
• PRE-SET TIMERS - DAILY/WEEKLY

Smart Control Options:

Accessible from anywhere via the Smart Life app or Tuya app. Options to set weekly, daily, and/or hourly timers only through the app and, control temperature via app or remote. It is supplied with a 2-in-1 handheld remote control and a thermostat which requires 2 x AAA batteries. It comes with an additional feature to pre-set the temperature.

Safety and Usage:

Includes built-in overheat protection. It is IP65-rated and suitable for bathrooms and wet areas, which makes it suitable for both domestic and commercial properties. It is mainly recommended for medium-sized bedrooms, bathrooms, personal spaces, conservatories, restaurants, and café.

Practical Features:

Operates silently with no light emitted making it suitable for indoor spaces. It comes with a 3-pin plug with approximately 1.7-meter cable making it easy to use. Moreover, high savings! as it costs approximately 9p per hour which is cheaper to run than other average conventional heaters.

Installation Options:

• Wall mounted (Kit included).
• Ceiling mounted (Kit included).
• Ceiling suspension (Additional suspension kit required).
• Freestanding (Additional feet purchase required).
• DIY installation for flexibility and ease.

Items Included in the box!

• 1 x 350W Smart Wi-Fi Infrared Heating Panel
• 1 x 2-in-1 Remote/Thermostat 
• 1 x Manual
• Wall/Ceiling Mounting Brackets included

We offer a 3-year warranty to give you peace of mind. The warranty details are included in the manual. 

What are the benefits of smart infrared panels?

Smart infrared panels offer several advantages, including personalised heating control, energy savings through automated temperature adjustments, and remote management capabilities. Users can enjoy greater convenience, improved comfort, and potentially lower utility bills compared to traditional heating systems.

How Do Smart Infrared Panels work?

Smart infrared panels utilise advanced technology, such as built-in sensors and Wi-Fi connectivity, to optimise heating efficiency and user comfort. These panels can detect occupancy levels, adjust heating settings based on room temperature, and be controlled remotely via smartphone apps or voice assistants.

Do Smart Infrared Panels Require Special Installation or Setup?

While smart infrared panels may require initial setup to connect them to a Wi-Fi network and configure smart features, installation typically follows the same process as standard infrared panels. Mounting the panels securely on walls or ceilings and connecting them to a power source are the primary steps, with additional setup for smart functionality as needed.

How Can Smart Infrared Panels Help Optimize Energy Efficiency?

Smart infrared panels contribute to energy efficiency by leveraging features such as occupancy sensing and scheduling capabilities. These panels can detect when rooms are unoccupied and adjust heating levels accordingly, reducing energy waste. Additionally, users can set customised heating schedules to align with their daily routines, further maximising efficiency and minimising operating costs.

Where should I install my Infrared Panel?

We advise our customers to mount their heaters high up on the wall or on the ceiling. This is because having your infrared heaters high up on the wall will allow an unhindered spread of heat and help the heat distribute more effectively across the room.

How do I ‘Pair’ the remote to the smart panel?

Press the ‘+’ and ‘-‘ together, pointing towards the heater’s black box. Once the heater creates a beep sound and the black box flashes green, the heater should be connected.

How do I connect my heater to Tuya app?

Ensure that your device is connected to your Wi-Fi and Bluetooth is on. This must be a 2.4GHz network. You will then need to create an account with Tuya. Once this is done, your heater should automatically attempt to pair. Press ‘Go to add’. Then you will need to select and connect to your Wi-Fi.

What should I do if my device does not connect automatically?

Save Money!

• Save upto 60% on your bills by switching to infrared panels. This is because infrared heaters have lower energy usage and directly heat you, rather than the air, so no energy will be wasted & the heater won't need to be used for long periods of time. 
• Zero maintenance, installation and servicing costs. 

Environmentally Friendly

• Eco-friendly as it does not produce any carbon dioxide

Dust allergy friendly

• Infrared heaters do not collect dust unlike central heating systems. Central heating systems use convection to transfer heat around the room, during this process dust particles that is collected by radiators also transfer around the room as well.

Good for your Health

Infrared heaters offer multiple different health benefits.

• One of the health benefits being, it improves air quality inside your homes as IR heaters does not affect the humidity inside the room thus no dry air is formed.
• An additional amazing benefit is they prevent damp and mould. They are able to do this as radiation heat produced from the heaters penetrates through walls which warms the walls up and absorbs the heat. This prevents moisture from settling in.

Easy Installation 

• Like all our other products, it's extremely simple to install. All of our heaters come with their own easy to use mounting kits and manuals. We can give you personalised advise on where to place your heater because positioning is extremely vital and important. When mounting it on walls, our recommendation is that you always mount them high on wall or ceiling. You would mount the on the ceiling the same way as you would mount them on the wall. No other additional tools are required.

Versatile

• While they can be mounted on walls, you can also have them free standing or have them hanging from the ceiling using our suspension kits. 

Free Delivery Service

All units are dispatched from within the UK and it only takes 1-3 working days from the day of purchase. Most units have a same-day dispatch when ordered before 2 pm for delivery to your chosen address. Our delivery partners are DX, DHL, UX, DPD, Parcel Force and Evri. The courier we use will depend on the service chosen, the unit size and the delivery location. At the time of the order, we will ask you for a mobile phone number and/or email address our delivery partner can send you regular updates about the whereabouts of your order or contact you if there are any unforeseen delays. Once the product is dispatched from our warehouse, you will receive an automated email which will confirm the chosen courier as well as a tracking number.

Please note: Our deliveries occur between 9 am and 6 pm during any working day. Saturday deliveries are available on request and may incur a charge.

Next-Day Delivery Options

Order by 1 pm and get your product delivered the following working day. Please note that next-day delivery requests will be an additional cost and this must be selected at the time of purchase and cannot be arranged later stage. These options are only available for the UK Mainland. For any zones that are outside the mainland UK, please get in touch by email (customer.support@kiasa.co.uk), phone (0116 488 5150) or just chat with us. If you’re not at home the courier will attempt delivery again the following day unless it has been requested to leave it in a safe space by the customer. They will also leave a calling card to let you know that they have attempted a delivery. If no one’s in on the 2nd attempt, your parcel will be sent to a local pick-up point for collection within 7 days. You will also be notified about this via a calling card or an email/text with instructions and how to proceed moving forward.

Saturday Delivery Options

As this is a special request service, we must be notified in advance. You can do this by getting in touch with us by email (customer.support@kiasa.co.uk), or phone (0116 488 5150). You can even chat with us via chat.

Can I exchange my item?

Yes, we’re here to help and support you. if you ordered the wrong item(s) or if you feel that another product is more suitable for your needs, just get in touch, our team is on hand to resolve any concerns you may have by calling 0116 488 5150 or emailing us at customer.support@kiasa.co.uk.

What if the item is damaged or faulty?

Within the first 28 days, we are more than happy to swap the unit(s) for you. After this, all units will fall under the warranty period. If it’s not related to misuse, we will repair or replace the damaged item and cover the courier costs associated with sending the unit back to you If the unit arrives at your home with visible damage to the exterior of the box, please refuse the delivery and get back in touch with us. This delivery/unit will automatically be returned back to the sender.

How do I arrange a return?

If you change your mind, you can return your product to us within 30 days of the original purchase date, unused, in its original retail packaging, the product must be as new. All units must include any supporting materials such as remotes, manuals, installation kits… etc. If you wish to return an item you must contact us at customer.support@kiasa.co.uk. We encourage customers to let us know when they have dispatched the unit to us so that we can keep an eye out for it. Once it has arrived on our premises, the warehouse team will check the unit, and once all is well, we will issue your refund - at which point you will also receive an automated confirmation.

Will I have to pay to return an item?

Yes, you will be responsible for paying for the return of your item(s) unless the goods are faulty.

Can I receive a refund for my return?

We can only offer a refund if the item is unused and is returned in its original packaging as brand new, however, we can always look to exchange if another product is suitable for your needs, just get in touch. Please note, there could be a diminished charge for up to 20% if the item is sent back in a damaged or used condition.

How long will it take to receive a refund?

We will aim to refund you within 72 hours (3 working days) of receiving the returned item. Please ensure you include your details and returns reference number so we can promptly process your refund.